BT customer says billing continued despite dead landline

Summary

The Guardian reports that a customer says BT billed them £32.99 a month for more than a year despite having no functioning landline. The customer says the line stopped working after BT switched it to Digital Voice in May 2025, and that engineers later found a severed wire but did not return to reconnect it.

Timeline

1. The Guardian

   13 Oct 2026, 06:00 UTCSource ↗

   The Guardian reports that a customer says BT charged £32.99 a month for more than a year despite their landline being out of service, and that engineers who found a severed wire did not return to reconnect it.